If you have questions about Colorado Agency for Recovery Residences, please email info@carrcolorado.org.
If you have comments or concerns about a recovery house in your area, please email info@carrcolorado.org. You can also call us at 720-782-0989.
 
Please understand that organizations associated with CARR are independent organizations, and CARR does not manage the operations of the Associates or their residences.
 
The CARR quality standards and review focus on the recovery environment. We do not review organizations’ legal compliance with local, state, or federal laws. CARR may provide you with names and contact information for organizations that can help you if you have a legal concern.
 
If you feel that a house that is certified by CARR is not following the quality standards, we encourage you first to complete the grievance process that the recovery housing operator provides. If you would like to request that CARR review the matter, you may contact us and provide us with the following:
  1. Your Name
  2. Contact Information
  3. A description of your concern
  4. A description of what happened when you used the house’s grievance process or a description as to why you did not use the house’s grievance process
  5. When you moved in and out of the recovery house
  6. Identification of the quality standard in question. CARR will help you identify which quality standards are in question.

Please Note: All grievances filled are confidential. No anonymous grievance will be accepted.

​CARR will determine if your concern is something we are able to review. If CARR is able to review your concern, we will contact the operator and let them know that we have received a grievance and will be completing a review of the concern.

Depending on the specific circumstances, CARR will determine what needs to be done to address the concern and work with the operator to ensure that the concern is handled appropriately.

We will use the contact information that you provide to us to communicate with you about the concern.